EPFO's grievance redressal mechanism through WhatsApp gains popularity
Employees' Provident Fund Organisation (EPFO) has redressed more than one lakh 64 thousand grievances and queries through WhatsApp mechanism.
Ministry of Labour and Employment, in a statement, said that this has led to decline in the registration of grievances and queries on social media like Facebook and Twitter by 30 per cent and on EPFO’s online grievance resolution portal by 16 per cent since the launch of WhatsApp helpline numbers.
To further enhance ease of living experience for its members, EPFO has recently launched WhatsApp based helpline-cum-grievance redressal mechanism, under its series of Nirbadh initiatives.
The initiative aimed at ensuring seamless and uninterrupted service delivery to subscribers during COVID-19 pandemic.
This new grievance redressal mechanism using Whatsapp has gained immense popularity amongst EPFO's stakeholders.